Careers

 

Are you looking for a career with the next Technology Giant?

 

Join us, Ashaford Technical Solutions is  Jamaica’s newest Managed Services Provider (MSP), delivering a number of services such as Technical Consultancy, Disaster Recovery & Business Continuity, Infrastructure Equipment Leasing, IP PBX/VOIP Telephony, Dedicated Hosting and Cloud-based Solutions.
We’re looking for suitable candidates to join our team. With your help, we intend to transcend into the Caribbean and Latin America’s #1 Managed Hosting Solutions Provider. Please send all resumes and applications to Careers@ashafordtechnicalsolutions.com.
At Ashaford Technical Solutions, we call our employees “Tech Troopers.” That’s not a title or a label – it is an attitude and reflection of who we are, what we do, and most importantly how we do it. Tech Troopers are the voice behind the phone call, the brains behind our expertise and innovation, and the heart behind our service to customers. Exceptionally talented, creative, smart people helping the world leverage technology to achieve a greater purpose – that’s who we are. Our belief is rooted in our vision to be the greatest service company. Each and every one of us delivers on our vision through shared core values that guide us as we volunteer our best every day.

 

WE ARE CUSTOMER SERVICE FANATICS

Tech Troopers love technology. We love to help others. We believe in humanizing technology in a way that leverages our expertise on the world’s leading clouds that will help the smallest start-up prosper as well as power data for universities conducting life-saving research. This is what we call the heroic & responsive technical support – powered by Tech Troopers. We are so serious about delivering the best technical Support that we created the heroic & responsive Jacket award to recognize customer service “Tech Troopers.”
Below is a short list of current openings, if you feel you’re the right candidate do not hesitate to call us or send an email. We want to hear from you.

 

Some of our current roles 

 

Senior Network Security Engineer

Brief Overview & Responsibilities

Ashaford Technical Solutions is seeking an experienced security individual to build-up and lead our security team. skills needed includes Cisco CCSP or CCNP Security, Checkpoint CCSE / CCMSE, PCNSE, Cisco ASA. Palo Alto, Juniper SSG, Checkpoint IP series firewalls, CCNA/CCNP or CCSA/CCSE, FirePOWER, SourceFire, IPCop, Snort, VMWare, Hyper-V, OpenVZ, McAfee, Symantec, CryptoCARD/RSA, F5, Forescout CounterACT, Riverbed Steelhead, SolarWinds, ArcSight, VOIP, iOS/Android, Windows server & desktops, and Linux server & desktop experience, Vyatta, Risk management, Advanced Malware Detection. Opensource technologies & platforms would be advantageous.

 

Marketing Manager / Head of Marketing / Growth Marketing Manager

Brief Overview & Responsibilities

The Ashaford Technical Solutions Head of Marketing is responsible for all its sales, marketing efforts and take full responsibility to increase the % revenue for the business. Our intent is to become the #1 Managed Hosting company within the entire Caribbean and Latin American region. Responsible for building a sales team that is capable of meeting & exceeding assigned sales targets. Responsible for distributing bonuses amongst your team. Develop and maintain healthy relationships with your team, management, and our customers.

 

Cyber Threat Operations Analyst II

Brief Overview & Responsibilities

Ashaford Technical Solutions is seeking a Cyber Threat Operations Analyst II to join our growing team.
Primary Responsibility: The Ashaford Technical Solutions Information Security Operations Center (ISOC) is responsible for ensuring that Ashaford Technical Solutions identifies and assesses threats to its network and data, monitors its network for malicious activity, investigates intrusions and other relevant events, and has a sophisticated and detailed understanding of the evolving threat landscape.

 

Social Media Manager

Brief Overview & Responsibilities

Ashaford Technical Solutions is looking for a Social Media Manager to run Ashaford Technical Solutions social media activities.
This manager must have excellent communication (written) and organization skills, a demonstrable history of engaging social media content creation, engagement tactics, be helpful, creative, hardworking and have the determination and passion for succeeding within a fast-paced organisation.

 

Senior Network Administrator/Engineer

Brief Overview & Responsibilities

Cisco CCNA, firewalls, VMWare, Hyper-V, OpenVZ, McAfee, Symantec, SolarWinds, Windows server 2000 up to 2012. Windows XP professional up to windows 10 desktops, Linux experience, Advanced Malware Detection. Opensource technologies & platforms would be advantageous. Microsoft exchange mail server, Dell, HP & IBM servers. Cisco Firewalls & Cisco Switches. Active Directory, Web hosting, VPS Hosting, FTP Hosting, Video Hosting, backups & disaster recovery, system/networking monitoring, scripting, design, support & implement small networks of under 17 dedicated servers with under 300 internal staff members.

 

Business Development Consultant- SMB

Brief Overview & Responsibilities

The primary responsibility of the Business Development Consultant (BDC) is to develop a strong rapport with an existing set customer base, build additional customer base for additional products, maintain a clear understanding of how the customer base is using Ashaford Technical Solutions solutions, and generate new business within the customer base by solving solutions through leveraging the Ashaford Technical Solutions product portfolio. BDC’s also work closely with other account team members (i.e. Account Managers, Lead Tech, and Sales Engineers), to ensure Ashaford Technical Solutions is continually delivering customers with a world class customer service experience.

 

Data Center Operations Technician II

Brief Overview & Responsibilities

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.

 

Accounting Internship – Spring 2017

Brief Overview  Responsibilities

Does being on the cutting edge of technology excite you?
If this describes you and your desire to learn from some of the most influential leaders in the industry, then gear up for one of the most impactful experiences to kickstart your career! This isn’t your grandpa’s internship–pushing papers, fetching coffee and answering phone calls. Come join a winning team with the opportunity to make tangible impact on a global scale.

 

Heroic & Responsive Support / DevOps Windows Engineer

Brief Overview & Responsibilities

Do you like to automate even the most simple tasks to avoid manual work? Do single points of failure and non-redundant systems give you nightmares? Are you most comfortable on the cutting edge of technology? If this describes you and you’re ready to attack some of the most complex problems in the industry, then it’s time for you to take on the challenge of being a DevOps Engineer for heroic and responsive Support at Ashaford Technical Solutions.

 

Senior Director of Tech Support

Brief Overview & Responsibilities
Ashaford Technical Solutions is seeking a seasoned and experienced Tech Support leader to join the heroic & responsive team with a strong background in technical support / operations environments. In this role, you will be responsible for the entire 3-shift technical support team and will help customers manage new environment requests, issues, change, minimize risk, optimize operations and support business growth. Internally, you will drive global operational improvements via support betterment activities and operationalize / evolve next gen heroic & responsive Support on the platform.

 

Security Systems Administrator

Brief Overview & Responsibilities
Ashaford Technical Solutions is currently seeking a Security Systems Administrator to join our team.
PRIMARY RESPONSIBILITY: Maintains and administers Ashaford Technical Solutions Cyber Security infrastructure and provides a basic level of technical support to the ISOC/experts over the phone, chat and/or via support tickets. Ownership of basic system/application issues. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping the ISOC/expert’s aware of resolution progress via the ticketing system. Solves the ISOC/expert’s technical issues which can include OS level, security application level, database server, user management, and permissions, or other software issues.

 

Support Specialist – (Generalist)

Brief Overview & Responsibilities
  • Takes ownership and works on “quick-fix tickets” (e.g. system resources, My Ashaford Technical Solutions requests)
  • Escalates support requests (phone/ticket) according to escalation procedures
  • Manage incoming customer calls
  • Schedules and coordinates maintenances
  • Provides basic troubleshooting of system

 

Business Development Consultant- Mid Market

Brief Overview & Responsibilities

Our Mid-Market team is currently seeking a Business Development Consultant to support a book of business of installed based customers. The BDC is responsible for managing the relationship and support model for mid-market accounts to provide a higher level of strategy, business management, and support leadership in order to enable rapid growth and long-term relationships with this market.

 

Datacenter Manager

Brief Overview & Responsibilities

The Data Center Operations Manager is responsible for managing the Data Center Operations Technicians who maintain the data center IT environment and ensure all customer server environments are secure, operational, and highly available.
The Data Center Operations Manager carries this out through proactive performance feedback, assignment of responsibilities including projects and tasks, strengthening team engagement, utilization of 5S methodology, implementation of lean/continuous improvement practices and review of process compliance.

 

Senior Manager Channel Sales

Brief Overview & Responsibilities

The expansion of the Ashaford Technical Solutions business in Jamaica, The Caribbean, and Latin America is a major strategic priority for Ashaford Technical Solutions International. As a result, this role is a key hire and will be very high profile across our sales organization.
The partner channel represents a vital & efficient contribution source to Ashaford Technical Solutions growth including new logo & new monthly recurring revenue generation.

 

Manager, Cloud Engineering

Brief Overview & Responsibilities

We’re looking for an experience manager here at Ashaford Technical Solutions to build & manage our cloud infrastructure team. We solve hard problems building products that other developers use and love. You will manage one of our Fleet Management Engineering teams on projects of moderate to large size and complexity. You will be responsible for the critical data used to scale and automate Ashaford Technical Solutions’ Public Cloud fleet and the systems that provide human interaction with it. In short, you will be expected to serve a talented group of Engineers and Developers, give them the tools they need and support their success as they build game-changing systems. It’s some of the hardest, most interesting work we’ve ever done and we love it!

 

Senior Manager, Solutions Architecture

Brief Overview & Responsibilities

Are you a proven technologist leader and architect with a passion for helping customers create innovative solutions? In this role, you will have the opportunity to help shape and grow Ashaford Technical Solutions’s heroic & responsive Support for business. Ashaford Technical Solutions’s newest managed offering around Web Services for storage, compute, analytics, data warehousing, application hosting and scaling, disaster recovery and backup and much more. You will be responsible for leading a team of deeply technical cloud architects who have experience using and architecting, with a broad range of experience across the core Product set and helping migrate/transform workloads from dedicated/virtualized or other clouds.

 

Enterprise Solutions Architect -Strategic Deal Center

Brief  Overview & Responsibilities

Are you an Enterprise Solutions Architect with a passion for large, complex, multi-cloud deals? Do you want to drive cross-functional collaboration to give potential customers a seamless experience across Ashaford Technical Solutions through sales, implementation, onboarding, and support hand-off?
Ashaford Technical Solutions is looking to hire an Enterprise Solutions Architect who will be responsible for building technical solutions in a highly strategic, highly consultative framework with the largest, most complex customers and prospects at Ashaford Technical Solutions.

 

Enterprise Sales Executive

Brief Overview & Responsibilities

The expansion of the Ashaford Technical Solutions business in Jamaica is a major strategic priority for Ashaford Technical Solutions International. As a result, this role is a key hire and will be very high profile across our sales organization.
You will be primarily responsible for new sales acquisition and secondary responsible for finding new footprint at our current Installed Base in Jamaica. The primary focus, as part of our strategic growth initiatives, will be on expansion of our footprint in Jamaica, The Caribbean, and Latin American region.
We are looking for highly talented individuals that can help lead, manage and grow the Ashaford Technical Solutions sales to increase our market share in this new emerging market for Ashaford Technical Solutions. The focus will be on business acceleration.

 

To learn more about these and other available positions, email us. To apply, please send all resumes and applications to Careers@ashafordtechnicalsolutions.com.